This week I ordered a pair of shoes from Zappos.com. I’ve been a fan of Zappos for a while. While I think that the site needs a makeover, it’s not the most attractive, stylish looking site, I love the ease of shopping on their site. I have some pretty specific needs when I shop for shoes. I wear a size 5 which can be pretty difficult to find. A lot of brands start at size 6 and a lot of stores only carry shoes starting at size 6. I also can’t comfortably wear a heel higher than 3.25 inches. What is great about Zappos is that they let you search by size, style, and heel height, among other search criteria. They also have free shipping and free returns. Which means that you can treat them like any shoe store. Order a pair, try them on, don’t like them or they don’t fit right, just send them back for free and order another pair!
But, while all of these are fantastic reasons to shop Zappos, this is not why I’m devoting a Fabulous Friday to them. As I said, I ordered a pair of shoes from them this week. I needed a pair of shoes that are both super comfortable and cute to wear to the wedding I am second-shooting for Amy in April (where I’ll be on my feet for at least a 10 hour day). I did a lot of research on various discussion boards online, and got some good recommendations. I found the ones I wanted easily on Zappos (I’ll post later on the shoes themselves to let you know how they work out) and I was able to read a number of good reviews on Zappos itself.
Anyway, I ordered these shoes Tuesday at 4pm and chose the standard free shipping of 5-10 days or whatever it is. Shortly after ordering, I got an email that said that I was getting a complimentary upgrade in shipping, and not only that, but the shoes and been packed and were being shipped right away! The shoes arrived the next morning at about 10am. That is only 18 hours later. I got free shipping and they arrived in less than a day. And this is the second time they’ve done this for me, for no reason! Just because they have fantastic customer service!
You rock Zappos! They are all about customer service, and when they say they “Deliver WOW Through Service” they mean it! Love those guys! You can read more about their unique company culture and values on their site here.
p.s. I saw the CEO on Oprah a few years ago, the guy is young and brilliant, and it sounds like an amazing company to work for!
